SpinyRush Casino Privacy Policy

At SpinyRush, we are fully committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard the information you provide when you access our platform, complete the SpinyRush casino login, use our services, or contact our support team. By using our website at spinyrush.com, you acknowledge that you have read and understood this policy. We encourage you to review it carefully before registering or depositing.

Who We Are

SpinyRush Casino is operated by Comentive LTD, registration number 000047924, Sea Urchin Street, San Pedro Town, Ambergris Caye, Belize. Our payment services are facilitated by Norvelic LIMITED, Reg No. HE 475930, Avlonos 1, Maria House 1075, Nicosia, Cyprus. We hold a valid gaming licence issued by the Government of the Autonomous Island of Anjouan, Union of Comoros, Licence No. ALSI-202505024-FI1. As the data controller, we are responsible for how your personal information is handled across all aspects of our platform.

Information We Collect

When you register, log in through the SpinyRush login page, or interact with our services, we may collect the following categories of personal information:

• Full name, date of birth, and gender
• Contact details including email address, phone number, and residential address
• Government-issued identification documents submitted during KYC verification
• Payment information such as card details, bank account data, and transaction history
• Device identifiers, IP address, browser type, and operating system
• Login timestamps, session data, and gameplay activity on our SpinyRush casino app and desktop platform
• Communications you send to our support team via email or live chat
• Preferences and settings you configure in your account dashboard

How We Use Your Information

Here at SpinyRush Casino, we use the information we collect for clearly defined and legitimate purposes. We do not sell your data to third parties, and we do not use it for purposes beyond those described in this document.

Account Management and Service Delivery

We use your personal data to create and manage your account, verify your identity in line with our anti-money laundering obligations, process deposits and withdrawals, and credit any SpinyRush casino bonus you are eligible to receive. This includes welcome bonuses, cashback rewards, free spins, and VIP programme perks tied to your loyalty level.

Legal and Regulatory Compliance

At SpinyRush, we are required by law to verify the identity and age of all players before allowing real-money gaming. We retain certain records to comply with applicable financial regulations, anti-fraud measures, and our obligations under our gaming licence. If you reside in a jurisdiction where our services are restricted, we may be required to block your access and report relevant activity to the appropriate authorities.

Marketing and Personalisation

With your consent, our SpinyRush Casino team may send you promotional communications about new games, the SpinyRush bonus offers, tournaments, and personalised promotions. You may opt out of marketing emails at any time by clicking the unsubscribe link in any email we send or by contacting us directly at support@spinyrush.com. Please note that opting out of marketing does not affect communications related to your account or transactions.

Platform Improvement and Analytics

We use aggregated and anonymised data to analyse how players interact with our SpinyRush app and website. This helps us improve navigation, game loading times, and the overall user experience. We may engage trusted analytics partners to assist with this work, and such partners are bound by strict data processing agreements.

Cookies and Tracking Technologies

Our SpinyRush Casino platform uses cookies and similar technologies to ensure our website functions correctly, remember your preferences, and support secure login sessions. We use the following types of cookies:

• Essential cookies: Required for the site to operate, including session management and SpinyRush casino login functionality
• Analytical cookies: Help us understand how users navigate our platform so we can make improvements
• Preference cookies: Store your language, currency, and display preferences
• Marketing cookies: Used to deliver relevant promotions and track the effectiveness of our campaigns

You may control cookie settings through your browser at any time. Please be aware that disabling certain cookies may affect the functionality of our platform.

Data Sharing and Third Parties

At SpinyRush Casino, we share your personal data only when necessary and only with parties who meet our data protection standards. We may disclose your information to:

• Payment processors including Visa, Mastercard, Apple Pay, Google Pay, SEPA, Interac, and bank transfer providers to facilitate your transactions
• Identity verification and KYC service providers required by our regulatory obligations
• Game software providers such as BGaming, BetSoft, PG Soft, Endorphina, and others listed in our game catalogue, to the extent necessary for gameplay delivery
• Customer support platform providers who assist us in delivering 24/7 live chat and email support
• Regulatory authorities and law enforcement where we are legally obliged to report

We do not transfer your data to countries outside an adequate level of data protection without implementing appropriate safeguards such as standard contractual clauses.

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable law. Financial transaction records are typically held for a minimum of five years in accordance with anti-money laundering regulations. If you request account closure, we will delete or anonymise your data unless we are legally required to retain it.

Your Rights

Depending on your country of residence, you may have the following rights regarding your personal data:

• The right to access the personal data we hold about you
• The right to request correction of inaccurate or incomplete data
• The right to request deletion of your data where we no longer have a lawful basis for processing it
• The right to restrict or object to certain types of processing
• The right to data portability in a structured, machine-readable format
• The right to withdraw consent to marketing at any time without affecting prior processing

To exercise any of these rights, please contact our support team at support@spinyrush.com. We will respond to all valid requests within 30 days.

Security Measures

We at SpinyRush take data security seriously. Our platform implements industry-standard SSL encryption across all pages, including the SpinyRush Casino login and cashier sections. We maintain access controls, conduct regular security audits, and train our staff on data protection best practices. While we take every reasonable precaution, no system is entirely immune to risk, and we encourage you to use a strong, unique password and to keep your login credentials confidential.

Responsible Gaming and Data

Our SpinyRush Casino responsible gaming tools — including self-exclusion, deposit limits, and cooling-off periods — are directly linked to your account data. When a responsible gaming restriction is active, we use your data to enforce those limits automatically across our platform and, where required, to share your self-exclusion status with relevant third-party gambling prevention services.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform features. When we make material changes, we will notify you by email or by displaying a prominent notice on our website. We encourage you to review this page periodically. Continued use of SpinyRush Casino following any update constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about how we handle your personal data, or if you wish to exercise your rights, please reach out to our team. At Spiny Rush, we are here to help and take all privacy concerns seriously.

• Email: support@spinyrush.com
• Live Chat: Available 24/7 directly on our website
• Postal Address: Comentive LTD, Sea Urchin Street, San Pedro Town, Ambergris Caye, Belize